Cancellations and refunds

1. Free trials

A public Blindsmiths trial does not require a payment card. It ends unless a paid plan or separate agreement is activated, so there is no trial charge to refund.

2. Recurring subscriptions

A recurring monthly or annual subscription renews for the selected billing period until cancelled. An account administrator can request cancellation through Settings → Billing. The cancellation is scheduled for the end of the current paid billing period, and access continues until that date.

Except where the Australian Consumer Law or another applicable law requires a remedy, cancelling does not create a refund or credit for a partly used billing period. A scheduled cancellation stops the next renewal.

3. Voice packs and add-ons

Voice packs are one-time purchases and do not renew automatically. Purchased minutes do not expire under the current product rules. Paid recurring add-ons or extra operator accounts show their billing interval before purchase and can be cancelled for the end of their current paid period where that control is offered.

4. Fixed-term and instalment agreements

Fixed-term and instalment agreements do not renew automatically. Their price, term, instalments, due amounts, and any agreed cancellation rights are governed by the applicable order form or agreement. Ending access does not by itself cancel an amount already due under that agreement.

5. Faults and statutory rights

Nothing on this page excludes, restricts, or modifies guarantees, rights, or remedies under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified. If the Service has a failure, the remedy available depends on the circumstances and applicable law.

6. Requesting help or a refund

Contact us promptly through the contact page or at Blindsmiths@gmail.com. Include the account email, workshop name, charge date, amount, and reason for the request. Do not send card details.